It’s the main duty of
hotels to provide people with shelter. In addition some hotels sometimes offer
food; refreshments and other services such as air port pick up etc. Basically
they provide services in a commercial basis which are normally available within
household but unavailable to people who are traveling away from home. Furthermore a homely environment during their stay at the hotel is
necessary. (hotelinfo.com,2011) The X Hotel is
located on Crown Road which is in the region of Kensington and Chelsea. It
is rated as 1-2 star hotel. It has 53 different types of rooms such as single,
double, twin, family rooms with ensuite facilities.
The room price vary from 25
pounds per night which is quite low compare to other hotels in this area.The
company slogan is “Your satisfaction is principle of our business” where as their mission
is to provide an unique service experience to their customers. X hotel is part
of a group of sister hotels.This group of sister
hotels have operated their service over 25 years and have a long term vision of
expanding their business to other
locations of UK. The hotel has coloration with many booking agencies such as
www.booking.com,www.venere .com etc in London and mainly the reservations are
done by using the online systems but the doors are always open for the guest
who pass by looking for accommodation. Over the years the hotel noticed a
significant change in their earnings and number of complains lodge against
different aspects of the service is increasing rapidly. (X hotel.co .uk,2011,
internal sources :of X hotel )
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