HOW DOES SERVICE QUALITY INFLUENCE CUSTOMER LOYALTY IN HOTEL INDUSTRY?(dissertation structure)
Translate
Friday 6 July 2012
2.4.3SERVEQUAL Model with 05 dimensions
2.4.3SERVEQUAL Model
with 05 dimensions
The latest version of SERVQUAL is as shown in figure 2.4.3
Service Quality
Figure : 2.4.3
Source :
Zeithaml, Parasuraman & Berry
1988
No comments:
Post a Comment
Newer Post
Older Post
Home
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment