2.6 Service Quality maintain procedures at X hotel

2.6 Service Quality maintain procedures at X hotel

According to the internal records and their web site as well as from the other website which they interact on commercial basis; following can be identified as their key service quality  maintain procedures taken by X hotel. Record shows that the check in starts from 2 pm and check out times is at 10 AM, breakfast is complementary, conditions of the hotel, other  facilities Such as wifi, also some norm should be followed by both front line and other staff.

figure 2.6.1 (Source :venere.com)It has been listed and mentioned in venere.com  that the hotel has multi-lingual staff,24 hours reception, they also provide other facilities. www.Priceline. Co.uk has the same images with a list of services they provide such as newspapers, non smoking rooms, fax ,photocopy facilities, luggage store facilities etc.

Figure : 2.6.2 (source: X hotel.co.uk)

“The X Hotel London is professionally managed to cater to your business or leisure needs and tailored to meet your requirements.”(zoover.com), but many websites and reviews brings a different view point on hotels service quality maintain procedures. Some of them are as follows,

Figure 2.6.3. source www.travelbuddy.com 

One of the customers argue that the room was different to what it shows on their web site.

According to “tripadvisor.com“ which lines up hotels from all over the world (1060 from London) ,has 1174/221 bad or terrible guest comments over the years.

It happened to appear in the Sunday times,( March 2009 )“ Worst hotel in London? The X ,”

 On the same day (March 2009) telegraph put down the list of worst hotels in UK and X hotel manage to be ranked 01. “The worst 10 hotels are: 1.X hotel , (telegraph.co.uk)”

“30 Jan 2011 4 hotels in London made the top 10 of Europe worst hotels; the X, the Corbigoe Hotel, Park Hotel and Blair Victoria and Tudor Inn Hotel. (europeholidaytips.co.uk)

“The X is Officially The Worst Hotel in Britain

|(hotelchatter.com,2009)

“Tim Dowling: The day I checked in to the 'worst hotel in Britain ...

4 Mar 2009 ... Nothing prepares you for a stay at the X hotel like a quick ... the hotel, in Earls Court, London, as the worst in Britain, ...
(guardian.co.uk,2009)“

“After the x hotel  topped last year's UK list it was visited by a reviewer from the Times, who concluded that it wasn't just the worst hotel in Britain but possibly "the worst hotel in the world".

(hotels.thaivisa.com,2010)